Personal Banker

First Convenience Bank; Houston (TX); Híbrido; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

First Convenience Bank in Houston is seeking a Customer Service Associate to provide friendly, accurate cash handling and service in a fast-paced branch. You will help customers with deposits, withdrawals, and basic account inquiries, while promoting bank products to support their financial goals.

The role requires teamwork, reliability, and a willingness to work evenings, weekends, and holidays. A high school diploma or equivalent and at least six months in retail or service are preferred, with

Formación

• 18+ years old and eligible to work in the United States
• High school diploma or equivalent
• Background check as per company policy
• Flexible schedule including evenings, weekends, and holidays
• Team player in a high-volume environment
• Six months of retail or customer service experience preferred

Responsabilidades

• Provide exceptional customer service while handling cash in a high-volume environment
• Evaluate customer relationships and promote bank products and services
• Follow established policies under supervisor guidance
• Achieve monthly new account production targets as assigned
• Participate in in-store prospecting within a sales environment
• Process deposits and cash transactions and balance daily operations
• Receive cash and checks for deposits and verify amounts
• Examine cash to guard against counterfeit items and verify IDs
• Enter transactions into computer and issue receipts
• Sell money orders, cashier's checks, wires, and CDs
• Process Western Union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base including Spanish-speaking clients
• Perform other tasks as requested by supervisors
• Maintain regular and predictable attendance

Conocimientos

Retail or customer service experience

Educación

High school diploma or equivalent

Descripción del empleo

• * At least 18 years of age
• * High school diploma, high school equivalency or currently attending high school
• * Six months of work experience in a retail or customer service environment preferred
• * Must be able to work a flexible schedule including evenings, weekends, and holidays
• * Must successfully pass background investigation according to company policy
• * Must be able to get along with co-workers and work effectively in a team environment

Job Description

• * Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• * Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• * Follow established policies in accordance with the bank and the supervisor s direction
• * Accountable for the personal achievement of monthly new account production as assigned by upper management
• * Participate in an active sales environment that may require in-store aisle prospecting
• * Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• * Receive cash and checks for deposit, verify amounts, and look for check endorsements
• * Examine cash carefully to guard against acceptance of counterfeit checks and identification
• * Enter transactions into computer and issue customer receipts
• * Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• * Process western union wires and cash advances
• * Cross-sell bank services and products
• * Provide bank services to a diverse customer base, including a large Spanish speaking population
• * Perform other tasks requested by supervisors as they relate to the bank and its functions
• * Regular and predictable attendance and punctuality

• * Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• * Required to stand or walk for extended periods of time dependent upon branch location
• * Ability to work in a high volume, stressful and noisy environment
• * Schedules are prepared based on business need and subject to change at any time
• * Operate a computer and other office machinery
• * Ability to lift up to 50 lbs.

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