Personal Banker

Fhnb; Roswell (NM); On-site; USD 32,000 - 40,000; Full time

Job summary

Fhnb in Roswell, NM seeks a customer-focused Teller to handle cash transactions, promote bank products, and serve a diverse customer base, including many Spanish speakers.

Under supervision, you will process deposits and withdrawals, balance daily operations, and ensure compliance with policies while maintaining reliable attendance and teamwork in a high-volume branch.

Qualifications

• High school diploma or equivalent required.
• Six months of retail or customer service experience preferred.
• Ability to work a flexible schedule including evenings, weekends and holidays.
• Pass background investigation per company policy.
• Ability to work well in a team and with co-workers.

Responsibilities

• Provide customer service with receipt and payment of cash in a high-volume environment.
• Evaluate customer relationships and promote bank products and services.
• Follow bank policies and supervisor directions.
• Aim for monthly new account production as assigned.
• Prospect in-store and cross-sell bank services.
• Process deposits, pay out funds, balance daily operations.
• Receive cash and checks, verify amounts and endorsements.
• Guard against counterfeit currency and ID.
• Enter transactions, issue receipts and handle wires, money orders, CDs.
• Provide bank services to a diverse customer base including Spanish speakers.
• Attend work regularly and punctually.

Skills

Customer service

Teamwork

Sales

Cash handling

Bilingual Spanish

Education

High school diploma

Job description

• * At least 18 years of age
• * High school diploma, high school equivalency or currently attending high school
• * Six months of work experience in a retail or customer service environment preferred
• * Must be able to work a flexible schedule including evenings, weekends, and holidays
• * Must successfully pass background investigation according to company policy
• * Must be able to get along with co-workers and work effectively in a team environment

Job Description

• * Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• * Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• * Follow established policies in accordance with the bank and the supervisor s direction
• * Accountable for the personal achievement of monthly new account production as assigned by upper management
• * Participate in an active sales environment that may require in-store aisle prospecting
• * Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• * Receive cash and checks for deposit, verify amounts, and look for check endorsements
• * Examine cash carefully to guard against acceptance of counterfeit checks and identification
• * Enter transactions into computer and issue customer receipts
• * Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• * Process western union wires and cash advances
• * Cross-sell bank services and products
• * Provide bank services to a diverse customer base, including a large Spanish speaking population
• * Perform other tasks requested by supervisors as they relate to the bank and its functions
• * Regular and predictable attendance and punctuality

• * Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• * Required to stand or walk for extended periods of time dependent upon branch location
• * Ability to work in a high volume, stressful and noisy environment
• * Schedules are prepared based on business need and subject to change at any time
• * Operate a computer and other office machinery
• * Ability to lift up to 50 lbs.

Member FDIC, Equal Housing Lender
FCBI is an Equal Opportunity Employer
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