Digital-First Relationship Banker: Trusted Financial Guide

U.S. Bank; Bellevue (NE); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Healthcare

Life Insurance

Disability Insurance

Paid vacation

11 paid holidays

401(k)

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is seeking a Relationship Banker to engage customers across in-person, appointment, and digital channels, delivering trusted financial guidance while promoting digital first services.

You will open accounts, process service requests, educate clients on deposit and loan products, and collaborate with branch teammates to ensure a smooth, client-centric experience with accuracy and compliance. You will also leverage digital tools to educate clients on self-service options and cross-sell

Qualifications

• Proven ability to build and foster relationships with clients through proactive outreach and follow up
• Ability to effectively engage and communicate with clients
• Thorough knowledge of applicable bank and branch policies, procedures and support systems
• Proven customer service and interpersonal skills
• Experience with using and demonstrating digital products and self-service technologies
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
• Experience in the financial services industry preferred

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients
• Maintains knowledge of consumer and business banking products and services including digital products
• Opens new consumer and business accounts and processes service requests
• Educates clients on emerging and self-service digital products and services to assist with meeting their financial needs

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Relationship Banker to engage customers across in-person, appointment, and digital channels, delivering trusted financial guidance while promoting digital first services.

You will open accounts, process service requests, educate clients on deposit and loan products, and collaborate with branch teammates to ensure a smooth, client-centric experience with accuracy and compliance. You will also leverage digital tools to educate clients on self-service options and cross-sell