Digital-First Relationship Banker I

Us Bank; Payette (ID); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) retirement plan

Paid vacation

Sick and Safe Leave

Adoption assistance

Paid holidays

Job summary

U.S. Bank is seeking a Relationship Banker to engage customers across in-person, appointments, and virtual channels, delivering tailored financial guidance and opening new accounts.

The role emphasizes building trust through proactive outreach, educating clients on digital products, and maintaining knowledge of bank policies. A high school diploma and basic banking experience are typical prerequisites, with a background check and NMLS registration required.

Qualifications

• High school diploma or equivalent.
• Typically has less than four years of job-related, retail banking experience or a combination of experience and commensurate training.
• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures and support systems.
• Proven customer service and interpersonal skills.
• Experience with using and demonstrating digital products and self-service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset.
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively.
• Experience in the financial services industry preferred.

Responsibilities

• Build relationships with clients through proactive outreach and follow up.
• Educate clients on emerging and self-service digital products and services.
• Open new consumer and business accounts and process service requests.
• Provide a consistent optimal client experience and service accuracy.
• Collaborate with branch team members and partners to best serve clients.
• Adhere to NMLS registration and background check requirements.

Skills

Customer service

Interpersonal skills

Digital banking

Relationship building

Communication

Banking knowledge

NMLS registration

Proactive outreach

Education

High school diploma

Job description

U.S. Bank is seeking a Relationship Banker to engage customers across in-person, appointments, and virtual channels, delivering tailored financial guidance and opening new accounts.

The role emphasizes building trust through proactive outreach, educating clients on digital products, and maintaining knowledge of bank policies. A high school diploma and basic banking experience are typical prerequisites, with a background check and NMLS registration required.