Digital-First Relationship Banker I

Us Bank; Des Moines (IA); On-site; USD 28,000 - 33,000; Full time

Job summary

U.S. Bank is seeking a Relationship Banker to engage customers across in-person, appointment, and virtual channels. You will assess banking needs, explain deposit and loan products, and recommend tailored solutions within a digital-first framework.

Responsibilities include opening accounts, processing service requests, and educating clients on self-service digital tools. Strong interpersonal skills and knowledge of bank policies are essential for delivering a seamless client experience.

Qualifications

• High school diploma or equivalent required; typically less than four years retail banking experience.
• Proven ability to build and foster client relationships through proactive outreach and follow-up.
• Effective engagement and communication with clients, with a digital-first mindset.
• Solid customer service and interpersonal skills, plus knowledge of banking policies.
• Experience with digital self-service tools and financial products is preferred.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Open new consumer and business accounts and process service requests.
• Educate clients on digital products and self-service tools to meet financial needs.
• Provide consistent optimal client experience and greet clients, processing basic transactions.
• Collaborate with branch teams and partners to serve clients with accuracy and efficiency.

Skills

Relationship building

Client communication

Digital products

Customer service

Outreach & follow-up

Needs discovery

Advisory basics

Finance industry experience

Education

High School Diploma or equivalent

Job description

U.S. Bank is seeking a Relationship Banker to engage customers across in-person, appointment, and virtual channels. You will assess banking needs, explain deposit and loan products, and recommend tailored solutions within a digital-first framework.

Responsibilities include opening accounts, processing service requests, and educating clients on self-service digital tools. Strong interpersonal skills and knowledge of bank policies are essential for delivering a seamless client experience.