Digital-First Relationship Banker

U.S. Bank; Winnebago Township (IL); On-site; USD 42,000 - 51,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability leave

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Relationship Banker to engage customers across in-person, by appointment, and virtual channels, guiding them through deposit and loan solutions while promoting digital banking tools.

You will build trusted client relationships, open accounts, and process various requests with accuracy. Ideal candidates have strong communication and customer service skills, knowledge of bank policies, and experience using digital self-service products to meet clients' financial goals.

Qualifications

• High school diploma or equivalent.
• Typically less than four years of retail banking experience or a combination of experience and training.
• Strong relationship-building and communication skills.
• Experience with digital banking products and self-service technologies.
• Knowledge of bank policies, procedures, and support systems.
• Customer service and interpersonal skills.

Responsibilities

• Engage customers via in-person, by appointment, and virtual channels to advise on banking needs.
• Open new consumer and business accounts and process service requests.
• Educate clients on digital products and self-service options to meet their needs.
• Develop partnerships with branch team members to serve clients effectively.
• Identify customer needs and offer appropriate solutions and recommendations.

Skills

Relationship building

Client communication

Bank policies

Customer service

Digital banking

Needs analysis

Recommendations

Financial services experience

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Relationship Banker to engage customers across in-person, by appointment, and virtual channels, guiding them through deposit and loan solutions while promoting digital banking tools.

You will build trusted client relationships, open accounts, and process various requests with accuracy. Ideal candidates have strong communication and customer service skills, knowledge of bank policies, and experience using digital self-service products to meet clients' financial goals.