Digital-First Relationship Banker I

U.S. Bank; Mason City (IA); On-site; USD 57,308,000 - 63,039,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k)

Job summary

U.S. Bank is seeking a Relationship Banker to engage clients across in-person, by appointment, and virtual channels, delivering tailored banking guidance and solutions. You will open accounts, process requests, and promote digital self-service tools to meet customers' financial goals.

The role emphasizes relationship building, strong service, and knowledge of bank products and processes, with a focus on regulatory compliance and a digital-first approach.

Qualifications

• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures and support systems.
• Proven customer service and interpersonal skills.
• Experience with using and demonstrating digital products and self-service technologies.

Responsibilities

• Engage clients across in-person, by appointment, and virtual channels to provide financial guidance.
• Open new consumer and business accounts and process service requests.
• Educate clients on deposits, loans and digital self-service tools to meet goals.
• Collaborate with branch team to deliver an excellent client experience.

Skills

Relationship building

Customer service

Digital banking

Education

High school diploma

Job description

U.S. Bank is seeking a Relationship Banker to engage clients across in-person, by appointment, and virtual channels, delivering tailored banking guidance and solutions. You will open accounts, process requests, and promote digital self-service tools to meet customers' financial goals.

The role emphasizes relationship building, strong service, and knowledge of bank products and processes, with a focus on regulatory compliance and a digital-first approach.