Digital-First Relationship Banker

US Bank; Richmond (IN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Healthcare

401(k)

Paid vacation

Paid holidays

Adoption assistance

Job summary

U.S. Bank is seeking a Relationship Banker to connect with customers in-person, by appointment, and virtually, offering trusted guidance for deposits, loans, and account services.

You will identify client needs, educate on digital products, and open accounts while collaborating with branch teams to ensure smooth service. This role emphasizes a digital-first mindset, accurate processing, and a proactive approach to building long-term relationships across channels.

Qualifications

• High school diploma or equivalent required.
• Typically <4 years in retail banking.
• Ability to obtain NMLS registration.

Responsibilities

• Engage customers across channels to assess needs and provide guidance.
• Open new consumer and business accounts and process requests.
• Educate clients on digital banking products and self-service tools.
• Collaborate with branch teammates to ensure accurate, compliant service.

Skills

Relationship building

Customer service

Digital banking

Communication skills

Education

High school diploma or equivalent

Tools

NMLS system

Job description

U.S. Bank is seeking a Relationship Banker to connect with customers in-person, by appointment, and virtually, offering trusted guidance for deposits, loans, and account services.

You will identify client needs, educate on digital products, and open accounts while collaborating with branch teams to ensure smooth service. This role emphasizes a digital-first mindset, accurate processing, and a proactive approach to building long-term relationships across channels.