Digital-First Relationship Banker I

U.S. Bank; Marshalltown (IA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Healthcare

Life Insurance

Disability Insurance

Parental Leave

401(k)

Paid Vacation

Holidays

Adoption Assistance

Sick Leave

Job summary

U.S. Bank is seeking a Relationship Banker to engage customers across in-person, by appointment, and virtual channels, delivering trusted counsel and digital-first solutions. You will assess needs, open accounts, and educate clients on available products while partnering with branch teams to serve clients effectively.

The role emphasizes building relationships through proactive outreach and guiding customers to digital tools, with a focus on accurate processing and exceptional service.

Qualifications

• High school diploma or equivalent.
• Typically has less than four years of retail banking experience or equivalent training.
• Knowledge of bank policies, procedures and support systems.
• Strong customer service and interpersonal skills.
• Experience with digital banking products and self-service technologies.

Responsibilities

• Builds relationships with clients through proactive outreach and follow up.
• Identify solutions for new and existing clients based on needs.
• Open new consumer and business accounts and process service requests.
• Proactively educate clients on emerging digital products and services.
• Collaborate with branch team members to best serve clients.
• Maintain an optimal client experience with accuracy and efficiency.

Skills

Client relationships

Proactive outreach

Effective communication

Digital banking

Customer service

Financial products knowledge

Interpersonal skills

Banking regulations awareness

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Relationship Banker to engage customers across in-person, by appointment, and virtual channels, delivering trusted counsel and digital-first solutions. You will assess needs, open accounts, and educate clients on available products while partnering with branch teams to serve clients effectively.

The role emphasizes building relationships through proactive outreach and guiding customers to digital tools, with a focus on accurate processing and exceptional service.