Digital-First Relationship Banker

U.S. Bank; Payson (UT); On-site; USD 28,000 - 32,000; Full time

Job summary

U.S. Bank in Payson, Utah is seeking a Relationship Banker to serve customers across in-person and digital channels, building trusted relationships and understanding each client’s financial goals.

You will open new accounts, process requests, educate clients on deposit and loan options, and promote self-service digital tools, while complying with regulatory and bank policies. This role emphasizes proactive outreach, strong communication, and collaboration with branch teams to deliver exceptional

Qualifications

• High school diploma or equivalent.
• Typically has less than four years of job-related, retail banking experience.
• Proven ability to build and foster relationships with clients through proactive outreach.
• Ability to engage and communicate effectively with clients.
• Thorough knowledge of applicable bank and branch policies, procedures and support systems.
• Proven customer service and interpersonal skills.
• Experience with using and demonstrating digital products and self-service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Identify solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
• Maintains a working knowledge of consumer and business banking products and services including digital products and services.
• Provides a consistent optimal client experience, including greeting clients and processing basic transactions.
• Develops collaborative partnerships with branch team members and partners to best serve clients.
• Opens new consumer and business accounts, completes service requests and submits credit applications.
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.

Skills

Relationship-building

Client communication

Bank policies

Customer service

Digital products

Digital mindset

Needs assessment

Recommendations

Education

High school diploma or equivalent

Job description

U.S. Bank in Payson, Utah is seeking a Relationship Banker to serve customers across in-person and digital channels, building trusted relationships and understanding each client’s financial goals.

You will open new accounts, process requests, educate clients on deposit and loan options, and promote self-service digital tools, while complying with regulatory and bank policies. This role emphasizes proactive outreach, strong communication, and collaboration with branch teams to deliver exceptional