Digital-First Relationship Banker

U.S. Bank; Olathe (KS); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Short-term and long-term disability

401(k) and retirement plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Relationship Banker to engage customers via in-person, by appointment, and digital channels. You will assess needs, guide clients on deposits and loans, and build trusted relationships while delivering exceptional service to individuals and businesses.

The role emphasizes a digital-first mindset, awareness of banking products, and proactive outreach. NMLS registration is required for this position, with background checks as part of the process.

Qualifications

• High school diploma or equivalent.
• Typically has less than four years of job-related, retail banking experience or a combination of experience and commensurate training.
• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures and support systems.
• Proven customer service and interpersonal skills.
• Experience with using and demonstrating digital products and self-service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset.
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively.
• Experience in the financial services industry preferred.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
• Maintains a working knowledge of consumer and business banking products and services including digital products and self-service technologies.
• Provides a consistent optimal client experience, including greeting clients and processing basic transactions.
• Develops collaborative partnerships with branch team members and partners to best serve clients.
• Opens new consumer and business accounts, completes service requests and submits credit applications.
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.
• Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.

Skills

Relationship building

Communication

Customer service

Digital banking

Self-service technologies

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Relationship Banker to engage customers via in-person, by appointment, and digital channels. You will assess needs, guide clients on deposits and loans, and build trusted relationships while delivering exceptional service to individuals and businesses.

The role emphasizes a digital-first mindset, awareness of banking products, and proactive outreach. NMLS registration is required for this position, with background checks as part of the process.