Digital-First Relationship Banker

U.S. Bank; Eaton (OH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) employer-funded retirement plan

Paid vacation

Job summary

U.S. Bank seeks a Relationship Banker to engage customers through in-person, by appointment, and virtual channels, delivering tailored financial guidance. You will assess banking needs, explain products, open accounts, and promote digital self-service tools, while maintaining accurate records and compliance with NMLS requirements.

Strong communication and customer service skills are essential, with a focus on building trust and long-term client relationships across channels.

Qualifications

• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Strong communication skills to engage clients across in-person, appointment, and virtual channels.
• Basic knowledge of digital banking products and self-service tools.

Responsibilities

• Build relationships with customers and small businesses via multiple channels to provide financial guidance.
• Identify client needs, educate on deposit and loan products, and suggest suitable solutions.
• Process basic transactions and open new accounts or service requests.
• Proactively educate clients on digital products and self-service options.
• Collaborate with branch teammates to deliver exceptional client experiences.

Skills

Relationship building

Customer service

Communication

Digital banking

Problem solving

Education

High school diploma or equivalent

Tools

Digital products

Job description

U.S. Bank seeks a Relationship Banker to engage customers through in-person, by appointment, and virtual channels, delivering tailored financial guidance. You will assess banking needs, explain products, open accounts, and promote digital self-service tools, while maintaining accurate records and compliance with NMLS requirements.

Strong communication and customer service skills are essential, with a focus on building trust and long-term client relationships across channels.