Digital-First Client Relationship Advisor

U.S. Bank; Orland Hills (IL); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank in Illinois seeks a Client Relationship Consultant to build relationships with customers across in-person, appointment, and virtual channels, assessing banking needs and educating clients on deposit and loan products.

The role emphasizes a digital-first mindset and proactive client outreach. Responsibilities include opening new consumer and business accounts, processing requests, and promoting digital self-service tools while delivering a consistent, high-quality client experience.

Qualifications

• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Thorough knowledge of applicable bank policies, procedures and support systems.
• Proven customer service and interpersonal skills.

Responsibilities

• Engage customers through in-person, appointment, and virtual channels to provide counsel.
• Open new consumer and business accounts and process service requests.
• Educate clients on digital products and services to meet financial needs.

Skills

Relationship building

Customer service

Digital product knowledge

Communication skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

U.S. Bank in Illinois seeks a Client Relationship Consultant to build relationships with customers across in-person, appointment, and virtual channels, assessing banking needs and educating clients on deposit and loan products.

The role emphasizes a digital-first mindset and proactive client outreach. Responsibilities include opening new consumer and business accounts, processing requests, and promoting digital self-service tools while delivering a consistent, high-quality client experience.