Digital-First Banking Relationship Specialist

Us Bank; Belleville (IL); On-site; USD 27,896 - 34,095; Full time

Benefits offered by this job

Healthcare

Life Insurance

Disability

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank in Illinois seeks a Client Relationship Consultant to build trusted relationships with customers, advising on deposit and loan products and guiding clients through digital-first banking options.

The role involves welcoming clients, processing basic transactions, and collaborating with branch teams to meet diverse financial needs. The ideal candidate brings 3–4 years of retail banking experience, strong communication skills, and a proactive, customer-focused mindset.

Qualifications

• High school diploma or equivalent.
• Typically has a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training.
• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures and support systems.
• Proven customer service and interpersonal skills.
• Experience with using and demonstrating digital products and self-service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
• Maintains a working knowledge of consumer and business banking products and services including digital products and services.
• Provides a consistent optimal client experience, including greeting clients and processing basic transactions.
• Develops collaborative partnerships with branch team members and partners to best serve clients.
• Opens new consumer and business accounts, completes service requests and submits credit applications.
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.

Skills

Relationship building

Customer service

Communication

Digital products

Financial services

Needs assessment

Proactive outreach

Banking knowledge

Education

High school diploma or equivalent

Job description

U.S. Bank in Illinois seeks a Client Relationship Consultant to build trusted relationships with customers, advising on deposit and loan products and guiding clients through digital-first banking options.

The role involves welcoming clients, processing basic transactions, and collaborating with branch teams to meet diverse financial needs. The ideal candidate brings 3–4 years of retail banking experience, strong communication skills, and a proactive, customer-focused mindset.