Digital-First Client Relationship Advisor

U.S. Bank; Altoona (IA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k) plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, by appointment, and virtual channels, providing trusted financial guidance with a digital-first approach.

You will open new consumer and business accounts, educate clients on deposit and loan products, and collaborate with branch teams to meet customer goals while maintaining compliance and service excellence.

Qualifications

• High school diploma or equivalent required.
• Typically 3–4 years of retail banking experience or equivalent training.
• Experience with digital banking products and self-service tools preferred.

Responsibilities

• Build client relationships across in-person, appointment, and virtual channels.
• Advise on deposit and loan products based on client goals.
• Open new accounts and process service requests.
• Educate clients on digital self-service options.
• Collaborate with branch team to serve clients with accuracy.

Skills

Relationship building

Customer service

Effective communication

Digital banking

Proactive outreach

Team collaboration

Education

High school diploma or equivalent

Tools

CRM systems

Digital banking platforms

Job description

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, by appointment, and virtual channels, providing trusted financial guidance with a digital-first approach.

You will open new consumer and business accounts, educate clients on deposit and loan products, and collaborate with branch teams to meet customer goals while maintaining compliance and service excellence.