Digital-First Client Relationship Advisor

U.S. Bank; Madisonville (KY); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Paid holidays

Disability insurance

Parental leave

Job summary

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, by appointment, and digital channels. You will assess needs, educate on deposit and loan products, and open new accounts while delivering an exceptional client experience.

Responsibilities include proactive outreach, identifying solutions, and leveraging digital tools to support customers' financial goals. Collaboration with branch teams and adherence to policies are essential for success.

Qualifications

• High school diploma or equivalent is required.
• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Excellent customer service and interpersonal skills; strong communication abilities.
• Familiarity with consumer banking products, digital self-service options, and policies.

Responsibilities

• Engage customers across in-person, by appointment, and virtual channels to provide banking guidance.
• Open new consumer and business accounts and process service requests.
• Educate clients on digital banking products and services to meet financial goals.
• Collaborate with branch team members to deliver a seamless client experience and accurate processing.

Skills

Relationship building

Customer service

Communication

Digital banking knowledge

Team collaboration

Problem solving

Education

High school diploma

Tools

Digital banking tools

Job description

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, by appointment, and digital channels. You will assess needs, educate on deposit and loan products, and open new accounts while delivering an exceptional client experience.

Responsibilities include proactive outreach, identifying solutions, and leveraging digital tools to support customers' financial goals. Collaboration with branch teams and adherence to policies are essential for success.