Digital-First Banking Specialist

M&T Bank Corporation; Portland (ME); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Paid volunteer time

Retirement plan

Job summary

M&T Bank Corporation seeks a customer-focused Teller to support branch operations in Portland, ME. You will handle customer transactions, educate clients on Consumer and Business Banking solutions, and promote digital capabilities while ensuring high service standards.

The role emphasizes sales alongside servicing responsibilities, with opportunities to refer customers to banking partners and maintain AML/KYC compliance. Strong communication and interpersonal skills are essential.

Qualifications

• High school diploma or equivalent (GED) and at least 1 year proven retail sales, call center, customer service, or telesales experience.
• Strong verbal communication skills.
• Strong interpersonal skills.
• Ability to interact with varying customers (consumer to small business).
• Proficiency with internet user-level technology.

Responsibilities

• Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs.
• Engage customers to bank with us and promote digital capabilities in customer interactions.
• Explain the high-level criteria used to decision loan applications.
• Complete servicing-related responsibilities and lead with inquiries to identify opportunities to solve other banking needs.
• Follow the Bank’s sales process and provide simplified, customer-focused advice and guidance.
• Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.
• Adhere to established customer service standards and deliver a differentiated experience by understanding customer needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve banking needs.
• Introduce appropriate banking partner when servicing needs present an opportunity for a product solution.
• Assist and stay current with AML/BSA/KYC processes and related activities.
• Identify and escalate cases of suspected fraud.
• Resolve and accurately log all customer complaints in the appropriate system.
• Review, approve and help resolve Consumer and Business Banking customer overdrafts.
• Accurately complete customer transactions.
• Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system.

Skills

Strong verbal communication skills

Strong interpersonal skills

Education

High school diploma or equivalent

1 year retail sales / customer service experience

Job description

M&T Bank Corporation seeks a customer-focused Teller to support branch operations in Portland, ME. You will handle customer transactions, educate clients on Consumer and Business Banking solutions, and promote digital capabilities while ensuring high service standards.

The role emphasizes sales alongside servicing responsibilities, with opportunities to refer customers to banking partners and maintain AML/KYC compliance. Strong communication and interpersonal skills are essential.