Branch Banking & Digital Solutions Advisor

M&T Bank; Manchester (NH); On-site; USD 58,917,000 - 98,140,000; Full time

Job summary

M&T Bank is seeking a Teller to support branch operations and customer service in Manchester, NH. The role emphasizes educating customers on Consumer and Business Banking solutions, promoting digital tools, and handling transactions with accuracy.

Candidates should have strong communication, interpersonal skills, and the ability to work in a fast-paced environment while maintaining regulatory compliance and a customer-centric mindset.

Qualifications

• Must have a high school diploma or GED.
• Strong verbal communication and interpersonal skills are essential.
• Ability to interact with a range of customers from individuals to small businesses.
• Proven ability to manage time and prioritize tasks in a fast-paced environment.
• Proficiency with internet-based tools and banking systems.

Responsibilities

• Educate customers and explain features of Consumer and Business Banking solutions.
• Engage customers to bank with us and promote digital capabilities.
• Explain high-level loan application criteria.
• Complete servicing duties for customer relationships and identify cross-sell opportunities.
• Follow the bank's sales process and provide customer-focused guidance.
• Proactively reach out to customers to retain and expand relationships.
• Adhere to customer service standards and deliver solutions in moments that matter.

Skills

Verbal communication

Interpersonal skills

Customer interaction

Difficult conversations

Organization

Time management

Prioritization

Team time constraints

Internet skills

Education

High school diploma or equivalent (GED)

Job description

M&T Bank is seeking a Teller to support branch operations and customer service in Manchester, NH. The role emphasizes educating customers on Consumer and Business Banking solutions, promoting digital tools, and handling transactions with accuracy.

Candidates should have strong communication, interpersonal skills, and the ability to work in a fast-paced environment while maintaining regulatory compliance and a customer-centric mindset.