Branch Banking Specialist: Sales, Service & Digital

M&T Bank; Kennebunk (ME); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank in Kennebunk, ME seeks a Branch Teller to deliver exceptional customer service and sales support for Consumer and Business Banking. You will educate customers, explain banking features, and connect them with appropriate solutions, while promoting digital tools and a smooth customer experience.

The role emphasizes active lobby engagement, meeting customer needs, and following established processes to log interactions and resolve issues in a timely manner.

Qualifications

• High school diploma or GED required; 1+ year retail sales, call center, customer service, or telesales experience preferred.
• Excellent verbal communication skills.
• Strong interpersonal skills for diverse customers.
• Ability to interact with consumer to small business clients.
• Ability to handle difficult customer conversations.
• Well-organized with proven time management and prioritization.
• Ability to work under time constraints in a team environment.
• Proficiency with basic internet tools and online banking platforms.

Responsibilities

• Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on identified needs.
• Engage customers in various channels and promote digital capabilities.
• Explain high-level loan approval criteria.
• Complete servicing tasks and identify opportunities to address other banking needs.
• Follow sales process and provide customer-focused guidance.
• Proactively reach out to retain and expand relationships.
• Adhere to customer service standards and deliver solutions in moments that matter.

Skills

Customer service

Verbal communication

Interpersonal skills

Sales ability

Time management

Problem solving

Education

High school diploma or GED

Job description

M&T Bank in Kennebunk, ME seeks a Branch Teller to deliver exceptional customer service and sales support for Consumer and Business Banking. You will educate customers, explain banking features, and connect them with appropriate solutions, while promoting digital tools and a smooth customer experience.

The role emphasizes active lobby engagement, meeting customer needs, and following established processes to log interactions and resolve issues in a timely manner.