Digital-First Banking Relationship Specialist

U.S. Bank; Springfield (IL); On-site; USD 58,025,000 - 70,919,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Life Insurance

Disability

Paid vacation

Paid holidays

401(k)

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, by appointment, and virtual channels. You will assess banking needs, open accounts, process requests, and educate clients on digital solutions to enhance their financial health.

The role requires NMLS registration, a high school diploma, and 3–4 years of retail banking experience. A customer-first mindset and strong communication are essential for success.

Qualifications

• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to effectively engage and communicate with clients
• Thorough knowledge of applicable bank and branch policies, procedures and support systems

Responsibilities

• Build and foster relationships with clients through proactive outreach and follow up.
• Open new consumer and business accounts and process service requests.
• Educate clients on digital products and self-service tools to meet financial needs.
• Collaborate with branch team members to provide an excellent client experience.

Skills

Relationship building

Communication

Digital products

Customer service

Proactive outreach

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, by appointment, and virtual channels. You will assess banking needs, open accounts, process requests, and educate clients on digital solutions to enhance their financial health.

The role requires NMLS registration, a high school diploma, and 3–4 years of retail banking experience. A customer-first mindset and strong communication are essential for success.