Digital Banking Relationship Consultant

Usbank; Richmond (KY); On-site; USD 57,308,000 - 63,039,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Pension / 401(k) plan

Paid vacation

Holiday allowance

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, by appointment, and virtual channels. The role emphasizes building trust, assessing banking needs, and educating clients on deposit and loan products while guiding them through digital channels.

Responsibilities include opening accounts, processing requests, and referring digital tools to meet goals. A background in retail banking and strong communication skills are preferred.

Qualifications

• High school diploma or equivalent.
• Typically 3–4 years of retail banking experience or equivalent training.
• Proven ability to build and foster client relationships through proactive outreach.
• Experience with digital banking products and self-service technologies.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up across multiple channels.
• Identify solutions for new and existing clients based on their needs and engage effectively with clients.
• Open consumer and business accounts, process service requests and submit credit applications.
• Educate clients on digital products and self-service options to meet financial needs.
• Collaborate with branch team members to serve clients and ensure operational excellence.

Skills

Relationship building

Communication

Digital product knowledge

Self-service technologies

Customer service

Interpersonal skills

Proactive outreach

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, by appointment, and virtual channels. The role emphasizes building trust, assessing banking needs, and educating clients on deposit and loan products while guiding them through digital channels.

Responsibilities include opening accounts, processing requests, and referring digital tools to meet goals. A background in retail banking and strong communication skills are preferred.