Digital Experience & Onboarding Optimization Lead

Nuvision Federal Credit Union

Phoenix (AZ)

Remote

USD 90,000 - 120,000

Full time

6 days ago

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Benefits offered by this job

Medical

Dental

Life Insurance

Flexible Spending Account

Training Provided

Tuition Reimbursement

Job summary

Nuvision Federal Credit Union seeks a Digital Experience & Optimization Specialist to improve performance and member experience across digital channels. The role analyzes journeys, funnels, and conversion metrics while coordinating vendor initiatives and governance.

You will manage digital analytics, dashboards, and cross‑functional onboarding improvements. Ideal candidates have 3–5 years in digital banking or fintech, strong analytics, and experience with AI and automation.

Qualifications

3–5 years of experience in digital banking, fintech, product management, business analysis, or related field.
Comprehensive knowledge of digital banking platforms, member journeys, analytics, AI, and automation.
Strong analytical, reporting, process improvement, project coordination, and vendor management skills.
Bachelor’s degree in related field.

Responsibilities

Monitor and optimize the complete digital member journey across channels.
Analyze application funnels, abandonment trends, conversion rates and member behavior.
Coordinate digital vendor relationships and enhancement initiatives.
Maintain digital performance dashboards and executive scorecards.
Support AI, automation, and digital experience initiatives across departments.