Digital Experience Analytics, Senior Manager

FashionUnited; Rockford (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

FashionUnited is seeking a Senior Manager for Digital Experience Analytics to oversee analytics across its eCommerce portfolio. This role involves managing the digital customer journey, identifying conversion opportunities, and enhancing marketing effectiveness through data analysis.

Applicants should have a Bachelor’s degree in a relevant field and 5+ years of relevant experience. The position offers a flexible, hybrid work schedule. Apply today to join a company committed to diversity and equal opportunity.

Qualifications

• 5+ years of experience in digital, eCommerce, or experience analytics.
• Deep expertise in digital analytics and experimentation tools.
• Strong understanding of conversion funnels, UX/CRO principles.

Responsibilities

• Lead end-to-end analysis of the digital customer journey.
• Develop deep-dive diagnostics across site experience.
• Translate test results into clear insights and actionable recommendations.

Skills

Digital analytics

eCommerce

Customer experience optimization

Data synthesis

Communication skills

Education

Bachelor’s degree in analytics, statistics, computer science, or related field

Tools

GA4

ContentSquare

OmniConvert

PowerBI

Job description

Digital Experience Analytics, Senior Manager

The Digital Experience Analytics, Senior Manager owns the digital experience analytics and optimization engine across Wolverine Worldwide’s eCommerce portfolio. This role is responsible for diagnosing performance across the customer journey, identifying conversion opportunities, and supporting experimentation to improve site and marketing effectiveness.

Responsibilities

• Lead end-to-end analysis of the digital customer journey, identifying key drivers of conversion, engagement, and drop‑off across the funnel
• Develop deep‑dive diagnostics across site experience, landing pages, and channel entry points
• Translate test results into clear insights and actionable recommendations to improve conversion and user experience
• Identify opportunities to improve traffic quality, landing page effectiveness, and conversion by channel
• Provide insight into how campaign strategies impact on‑site behavior and conversion outcomes
• Collaborate with Product and UX teams to inform feature prioritization and experience improvements
• Provide data‑driven recommendations to enhance site navigation, content strategy, and merchandising execution
• Support opportunity sizing and risk assessment to inform prioritization decisions
• Present insights and recommendations to cross‑functional stakeholders, clearly articulating drivers and implications
• Partner with data and technology teams to build standardized performance reporting in PowerBI
• Perform duties consistent with the company’s AAP/EEO goals and policies
• Perform other duties as required/assigned by manager

Qualifications

• Bachelor’s degree in analytics, statistics, computer science, or related field
• 5+ years of experience in digital, eCommerce, or experience analytics
• Deep expertise in digital analytics and experimentation tools (e.g., GA4, ContentSquare, OmniConvert or similar)
• Strong understanding of conversion funnels, UX/CRO principles, and digital customer behavior
• Ability to synthesize complex behavioral data into clear, actionable insights
• Experience working in cross‑functional environments with Product, UX, and Marketing teams
• Strong communication and storytelling skills, with ability to influence without direct ownership
• High attention to detail and intellectual curiosity

Working Conditions

Normal office environment. Wolverine Worldwide offers a flexible, hybrid work schedule with three days in office and two days remote.

Equal Opportunity Employer

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as its consumers. We value differences and are an equal opportunity employer, ensuring equal opportunities for all applicants regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.