Digital Engagement Teller & Customer Experience Specialist

M&T Bank; Shippensburg (Cumberland County); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank is seeking a branch associate in Shippensburg, PA to deliver exceptional customer experiences, assist with transactions, and promote digital self-service options. You will greet customers, balance cash, and help resolve routine account questions in a busy retail environment.

The role requires a high school diploma or GED and at least six months of customer service or cash handling experience, with strong communication and organizational skills. Bilingual abilities are a plus.

Qualifications

• High school diploma or GED and at least 6 months of customer service, data entry, or cash handling.
• Proven verbal communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficient with internet-based tasks.

Responsibilities

• Deliver exceptional customer service at the branch.
• Balance and process customer transactions accurately per policy.
• Identify self-service opportunities and demonstrate digital options.
• Escalate and resolve account services issues.
• Maintain compliance with bank policies and risk controls.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Organizational skills

Data entry

Cash handling

Digital literacy

Bilingual

Education

High school diploma or GED

Bilingual (branch needs)

Job description

M&T Bank is seeking a branch associate in Shippensburg, PA to deliver exceptional customer experiences, assist with transactions, and promote digital self-service options. You will greet customers, balance cash, and help resolve routine account questions in a busy retail environment.

The role requires a high school diploma or GED and at least six months of customer service or cash handling experience, with strong communication and organizational skills. Bilingual abilities are a plus.