Digital-Driven Teller & Branch Concierge

M&T Bank Corporation; City of Syracuse (NY); On-site; USD 25,000 - 37,000; Full time

Job summary

M&T Bank Corporation in Syracuse, NY is seeking a customer service-focused professional to support branch operations and deliver a differentiated customer experience. You will handle transactions, manage lobby interactions, and identify digital self-service opportunities to meet customer needs.

The role emphasizes empathy, risk awareness, and collaboration with banking partners to resolve issues and maintain the brand standard. Prior experience in customer service is preferred.

Qualifications

• High school diploma or GED with at least 6 months customer service experience, including data entry and/or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized with strong time management and prioritization skills.
• Proficient with internet-based technology.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding customer needs.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers and address immediate needs.
• Accurately balance and process customer transactions per Bank policy.
• Own escalated account services issues until resolution and log customer complaints.
• Transition identified sales opportunities to banking partners.
• Complete branch-related operational activities (cash ordering, vault, ATM, wires).
• Process customer/account maintenance accurately.
• Complete AML/BSA/KYC-related activities and adhere to compliance controls.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Organization

Prioritization

Cash handling

Tech proficiency

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank Corporation in Syracuse, NY is seeking a customer service-focused professional to support branch operations and deliver a differentiated customer experience. You will handle transactions, manage lobby interactions, and identify digital self-service opportunities to meet customer needs.

The role emphasizes empathy, risk awareness, and collaboration with banking partners to resolve issues and maintain the brand standard. Prior experience in customer service is preferred.