Digital Content & Merchants Coordinator

Cartera – A Rakuten Company; Lexington (VA); On-site; USD 47,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) matching

Paid time off

Volunteer Time Off

Job summary

Cartera Commerce, a Rakuten company, seeks a Digital Content Specialist in Lexington, MA to manage merchant content across client malls and emails, perform QA on placements and offers, and ensure accurate merchant rates.

You will collaborate with the Merchant Content and Sales teams, publish online content, and support the Merchant Services/Client Services teams to keep rewards rates and merchant placements up to date.

Qualifications

• Bachelor’s degree from a four-year college or university
• 0-3 years relevant online marketing/retail/e-commerce experience
• Attention to detail and accuracy; adheres to deadlines
• Strong communication skills
• Ability to work a flexible schedule to meet business needs

Responsibilities

• Collaborate with Merchant Content and Sales Teams to ensure merchant offer accuracy across the Cartera network
• Enter and publish online content and perform QA on all placement and offer launches online
• Add merchant specific offers into the content management tool and verify accuracy
• Communicate successes, opportunities and solutions to Merchant Account Owners
• Support the Merchant Services/Client Services teams and processes by ensuring that member rewards rates and merchant placements are accurate
• Execute end-to-end feature and process verification before production launches
• Work in a support role on special projects, new merchant/client launches and promotions
• Responsible for communicating pertinent information to customer service including changes to the website, email content and campaign specific direct mail pieces
• Troubleshoot and work with manager to resolve any site problems

Skills

Attention to detail

Strong communication skills

Flexible schedule

Education

Bachelor's degree

Job description

Cartera Commerce, a Rakuten company, seeks a Digital Content Specialist in Lexington, MA to manage merchant content across client malls and emails, perform QA on placements and offers, and ensure accurate merchant rates.

You will collaborate with the Merchant Content and Sales teams, publish online content, and support the Merchant Services/Client Services teams to keep rewards rates and merchant placements up to date.