Digital Content Specialist

Rakuten Kobo Inc.; Lexington (MA); On-site; USD 47,142 - 79,920; Full time

Benefits offered by this job

Stock options

Medical insurance

Dental insurance

Matching 401(k)

Company-paid holidays

Accrued vacation off per year

Discretionary bonus

Health insurance

Vision insurance

PTO

Volunteer Time Off (VTO)

Other employee benefits

Job summary

Cartera Commerce, a Rakuten company, is seeking a Digital Content Specialist to join our Lexington team. You will collaborate with Merchant Content and Sales to ensure accurate merchant offers across the network and publish content with QA checks.

The role requires a Bachelor's degree and 0–3 years in online marketing/retail. A flexible schedule and strong communication are essential for success in a fast-paced environment.

Qualifications

• Bachelor's degree or higher required.
• 0–3 years relevant experience in online marketing/retail/e-commerce.
• Attention to detail and ability to meet deadlines.
• Strong communication skills.
• Flexibility in scheduling to meet business needs.
• Candidates may also have background in software development, marketing coordination, QA, or content management for retail websites.

Responsibilities

• Collaborate with Merchant Content and Sales Teams to ensure merchant offer accuracy.
• Enter and publish online content and perform QA on placements and launches.
• Add merchant offers into the content management tool and verify accuracy.
• Communicate successes, opportunities and solutions to Merchant Account Owners.
• Support Merchant Services/Client Services teams to ensure rewards rates and placements are correct.
• Execute end-to-end feature and process verification before production launches.
• Assist on special projects, new launches, and promotions.
• Communicate important updates to customer service regarding website and campaign content.
• Troubleshoot site issues with management guidance.

Skills

Attention to detail

Strong communication

Flexible scheduling

Basics of software development

Education

Bachelor's degree

Tools

Content management system

Job description

Job Description: Digital Content Specialist - Lexington, MA

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Cartera Commerce, a Rakuten company who is the pioneer and leader in online cash back shopping and a subsidiary of the global Internet services company, is looking for experienced, talented and passionate individuals to join our growing team. Cartera Commerce's loyalty solutions serves major airlines to top banks, we partner with elite companies who use loyalty programs to reward their customers. We help those customers earn more rewards by shopping with over 1,000 online retailers.

Location: Lexington, Massachusetts.

Responsibilities

• Collaborate with Merchant Content and Sales Teams to ensure merchant offer accuracy across the Cartera network
• Enter and publish online content and perform QA on all placement and offer launches online
• Add merchant specific offers into the content management tool and verify accuracy
• Communicate successes, opportunities and solutions to Merchant Account Owners
• Support the Merchant Services/Client Services teams and processes by ensuring that member rewards rates and merchant placements are accurate
• Execute end-to-end feature and process verification before production launches
• Work in a support role on special projects, new merchant/client launches and promotions
• Responsible for communicating pertinent information to customer service including changes to the website, email content and campaign specific direct mail pieces
• Troubleshoot and work with manager to resolve any site problems

Skills & Requirements

• Minimum Bachelor's degree (B.A. or B.S.) from a four-year college or university
• 0-3 years relevant work or internship experience in online marketing/ retail/e-commerce
• Attention to detail & accuracy, adheres to deadlines
• Strong communication skills
• Ability to work a flexible schedule to meet the needs of the business
• Strong candidates may also have one or more of the following:
  • Basic understanding of software development
  • Experience in a marketing coordination, QA, customer care, or content management role for a retail or consumer website

At Cartera Commerce, our employees are our most valuable assets – they are Cartera. We want you to succeed and go far here. Our dynamic environment lets you be you, while still collaborating toward team success. We want fun, proactive, high-energy individuals to join us in making people happy.

Cartera Commerce offers competitive compensation packages including stock options, medical and dental insurance, matching 401(k), company-paid holidays, and accrued vacation off per year.

• stock options
• medical insurance
• dental insurance
• matching 401(k)
• company-paid holidays
• accrued vacation off per year

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below.

Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location.

The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

• discretionary bonus
• health
• vision
• dental insurance
• 401k matching
• PTO
• Volunteer Time Off (VTO)
• other employee benefits

USD $47,142.00 - $79,920.00 annually

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment, and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Everyday team members deliver