Digital Content Specialist

Cartera – A Rakuten Company; Lexington (MA); On-site; USD 47,142 - 79,920; Full time

Benefits offered by this job

Stock options

Medical and dental insurance

401(k) matching

Paid holidays

Accrued vacation

Job summary

Cartera Commerce, a Rakuten company, is seeking a Digital Content Specialist to manage merchant content across client malls and emails. You will publish content, perform QA, and verify offers in our CMS while supporting merchant and client services teams.

Based in Lexington, MA, you’ll collaborate with Sales and Content teams, handle end-to-end validation, and contribute to promotions and new launches. The role requires a Bachelor's degree and up to 3 years in online marketing or e-commerce.

Qualifications

• Bachelor's degree or higher from a four-year college or university.
• 0–3 years of relevant work or internship experience in online marketing/retail/e‑commerce.
• Attention to detail and accuracy, meets deadlines.
• Strong communication skills.

Responsibilities

• Collaborate with Merchant Content and Sales Teams to ensure merchant offer accuracy across the Cartera network.
• Enter and publish online content and perform QA on placement and offer launches.
• Add merchant offers into the content management tool and verify accuracy.
• Communicate successes and opportunities to Merchant Account Owners.
• Support Merchant Services/Client Services to ensure rewards rates and placements are accurate.
• Execute end-to-end feature and process verification before production launches.
• Assist on special projects, new launches and promotions.
• Inform customer service of changes to the website, emails and campaigns.

Skills

Content management

QA testing

Content publishing

Communication

Education

Bachelor's degree (B.A. or B.S.)

Job description

Digital Content Specialist – Lexington, MA

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Job Description:

Digital Content Specialist – Lexington, MA
Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Cartera Commerce, a Rakuten company who is the pioneer and leader in online cash back shopping and a subsidiary of the global Internet services company, is looking for experienced, talented and passionate individuals to join our growing team. Cartera Commerce’s loyalty solutions serves major airlines to top banks, we partner with elite companies who use loyalty programs to reward their customers. We help those customers earn more rewards by shopping with over 1,000 online retailers. If you want to join a dynamic team please apply. Cartera Commerce is based in Lexington, Massachusetts.

The Digital Content Specialist is part of a team that supports the Merchant Sales Team by managing all merchant content across client malls and emails (point-of sale offers, banners, images and commission rates.)

Responsibilities:

• Collaborate with Merchant Content and Sales Teams to ensure merchant offer accuracy across the Cartera network
• Enter and publish online content and perform QA on all placement and offer launches online
• Add merchant specific offers into the content management tool and verify accuracy
• Communicate successes, opportunities and solutions to Merchant Account Owners
• Support the Merchant Services/Client Services teams and processes by ensuring that member rewards rates and merchant placements are accurate
• Execute end-to-end feature and process verification before production launches
• Work in a support role on special projects, new merchant/client launches and promotions
• Responsible for communicating pertinent information to customer service including changes to the website, email content and campaign specific direct mail pieces
• Troubleshoot and work with manager to resolve any site problems

Skills/Requirements

• Minimum Bachelor's degree (B.A. or B.S.) from a four-year college or university
• 0-3 years relevant work or internship experience in online marketing/ retail/e-commerce
• Attention to detail & accuracy, adheres to deadlines
• Strong communication skills
• Ability to work a flexible schedule to meet the needs of the business

Strong candidates may also have one or more of the following:

• Basic understanding of software development
• Experience in a marketing coordination, QA, customer care, or content management role for a retail or consumer website

At Cartera Commerce, our employees are our most valuable assets – they are Cartera. We want you to succeed and go far here. Our dynamic environment lets you be you, while still collaborating toward team success. We want fun, proactive, high-energy individuals to join us in making people happy. Cartera Commerce offers competitive compensation packages including stock options, medical and dental insurance, matching 401(k), company-paid holidays, and accrued vacation off per year. At Cartera Commerce everyone is empowered and responsible for innovating, building, and producing. If this kind of high-energy environment appeals to you, drop us a line at [e-mail].

Five Principles for Success Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen

Passionately Professional - Take an uncompromising approach to your work and be determined to be the best

Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory

Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile

Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, the qualifications, and the experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

USD $47,142.00 - $79,920.00 annually