Hybrid Account Manager - Loyalty & Partnerships

Rakuten Kobo Inc.; Lexington (MA); On-site; USD 58,000 - 98,000; Full time

Benefits offered by this job

Discretionary bonus

Health insurance

Vision insurance

Dental insurance

401k matching

PTO

Volunteer Time Off (VTO)

Job summary

Cartera Commerce, a Rakuten company, seeks an Account Manager to support and grow relationships with major US/Canada loyalty partners. You will manage a portfolio of accounts, coordinate with internal teams, and advance program performance through campaigns and strategic initiatives.

This hands-on role requires strong communication, analytics, and collaboration skills. In-office work in Lexington, MA with travel as needed is expected.

Qualifications

• Bachelor’s degree in marketing, business analytics or related field.
• 3–5 years of account management experience.
• Experience with digital marketing and loyalty programs is a plus.

Responsibilities

• Offer day-to-day support to your assigned portfolio of accounts with a heavy focus on driving and aligning Cartera and Client program and revenue goals.
• Plan, develop, cross-sell and execute new Cartera and Client initiatives relative to enhancing program performance.
• Serve as the intermediary between the Client and various internal departments such as Merchant Sales, Marketing, Product, Technology, Project Management, Analytics and Accounting.
• Lead regular Client calls/meetings to review top-line program performance and marketing efforts with a focus on executing against key strategic growth levers.
• Develop familiarity with Client contractual requirements and understand the role you play in securely handling data and confidential information.

Skills

Account management

Client partnerships

Communication

Analytics

Cross-functional teamwork

Education

Bachelor's degree

Job description

Cartera Commerce, a Rakuten company, seeks an Account Manager to support and grow relationships with major US/Canada loyalty partners. You will manage a portfolio of accounts, coordinate with internal teams, and advance program performance through campaigns and strategic initiatives.

This hands-on role requires strong communication, analytics, and collaboration skills. In-office work in Lexington, MA with travel as needed is expected.