Site Operations Specialist

Rakuten; United States; On-site; USD 47,000 - 80,000; Full time

Job summary

Rakuten International in San Mateo, California, is seeking an experienced Campaign Operations Coordinator to manage media placements across Rakuten’s website and app. You will serve as the primary liaison with merchant partners and internal teams, guiding assets from collection through launch and ensuring on-time delivery.

You will own end-to-end QA of placements, identify improvements to increase efficiency, and support onboarding and training of Coordinators while collaborating with Sales,

Qualifications

• Bachelor’s degree or equivalent work experience.
• 3–5 years of experience in site operations, digital merchandising, campaign coordination, or a related role.
• Strong organizational and time management skills with an exacting attention to detail across a high volume of concurrent campaigns.

Responsibilities

• Manage media placements across Rakuten’s website and app.
• Coordinate asset collection through launch with merchant partners and internal teams.
• Ensure placement assets are accurate, complete, and delivered on schedule; resolve issues proactively.
• Own end-to-end QA on placements, verifying creative, links, targeting, and scheduling.
• Identify and implement process improvements to increase team efficiency, reduce errors, and scale capacity.
• Support onboarding and training of Coordinators on tools, workflows, and quality standards.
• Collaborate cross-functionally with Sales, Creative, and other teams to drive campaign execution.
• Lead high-priority campaigns during Q4 and peak periods with minimal oversight.

Skills

Strong organizational skills

Excellent communication

Time management

Attention to detail

Decision making

Problem solving

Cross-functional collaboration

Education

Bachelor’s degree or equivalent work experience

Tools

Salesforce CRM

Google Workspace

Sheets/Excel

Job description

Job Description:

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Rakuten is the most rewarding way to shop, giving millions of members Cash Back when they buy from their favorite brands. As a leading shopping platform, Rakuten partners with thousands of top brands across apparel, beauty and wellness, grocery, travel, on‑demand services, subscriptions, and dining, helping members save on everyday purchases. Since 1999, Rakuten members have earned more than $4.6 billion in Cash Back, making it the largest Cash Back platform of its kind. Learn more at Rakuten.com.

KEY RESPONSIBILITIES:

• Use internal site administration tools to schedule and manage media placements across Rakuten’s website and app, including higher-complexity or higher-visibility campaigns.
• Serve as a primary point of contact for merchant partners and internal stakeholders, leading placement coordination from asset collection through launch.
• Manage ongoing communication with merchant partners and internal teams to ensure placement assets are accurate, complete, and delivered on schedule — proactively resolving issues before they escalated.
• Own end-to-end QA on placements across various surfaces, verifying creative, links, targeting, scheduling, and overall user experience prior to launch.
• Identify and implement process improvements that increase team efficiency, reduce errors, and scale operational capacity.
• Support onboarding and training of Coordinators on tools, workflows, and quality standards.
• Collaborate cross-functionally with Sales, Creative, and other internal teams, as well as external merchant partners, to drive successful campaign execution across the portfolio.
• Lead execution of high-priority campaigns during Q4 and other peak periods, managing elevated volume and competing deadlines with minimal oversight.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated expertise with internal scheduling tools, content management systems, and affiliate network platforms.
• Experience with Salesforce CRM or similar systems; ability to maintain clean records and surface relevant data to stakeholders.
• Strong organizational and time management skills with an exacting attention to detail across a high volume of concurrent campaigns.
• Clear, professional written and verbal communication skills — comfortable managing complex stakeholder conversations and escalating appropriately.
• Proven ability to independently prioritize and execute across competing deadlines in a fast-paced environment.
• Self‑directed with sound judgment; able to make execution decisions without waiting for direction on routine issues.
• Track record of identifying workflow gaps and driving improvements through to implementation.
• Collaborative team player who can also serve as a resource and informal mentor for junior team members.
• Proficiency with Google Workspace or Microsoft 365, with intermediate‑to‑advanced comfort in Sheets/Excel (pivot tables, formulas, data manipulation).

MINIMUM REQUIREMENTS:

• Bachelor’s degree or equivalent work experience.
• 3-5 years of experience in site operations, digital merchandising, campaign coordination, or a related role.

Five Principles for Success

• Always improve, Always Advance - Only be satisfied with complete success - Kaizen
• Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
• Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
• Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
• Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

As part of our Rakuten interview process, we encourage applicants to use their own words, rather than AI-generated content. Tell us your story in a way that’s personal and authentic.

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job‑related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

USD $47,142.00 - $80,352.00 annually