Digital Concierge & Hospitality Lead

Capital One; Silver Spring (MD); On-site; USD 43,243 - 52,852; Full time

Benefits offered by this job

Dental/Medical/Vision coverage

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

Education Assistance

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Job summary

Capital One in Silver Spring, MD seeks a Branch Ambassador who blends hospitality with digital savvy. You’ll greet customers, handle cash, educate clients on mobile banking tools, and pair them with the right banking solutions to help reach their financial goals.

In this role you’ll work with a team in a fast-growing environment, enjoy flexible scheduling within a branch network, and benefit from a comprehensive package including health coverage, PTO, and education assistance to support your

Qualifications

• High School Diploma, GED or equivalent certification.
• 1 year of Retail, Sales or Customer Service experience.
• 6 months of cash handling experience.

Responsibilities

• Execute high-volume cash transactions with accuracy and adhere to compliance standards.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify customer needs and pair them with digital tools or banking solutions.
• Greet customers and balance efficient operations with a welcoming, community-focused approach.

Skills

Hospitality mindset

Tech fluency

Precision and attention to detail

Adaptability

Curiosity

Education

High school diploma or equivalent

Associate’s degree (preferred)

Job description

Capital One in Silver Spring, MD seeks a Branch Ambassador who blends hospitality with digital savvy. You’ll greet customers, handle cash, educate clients on mobile banking tools, and pair them with the right banking solutions to help reach their financial goals.

In this role you’ll work with a team in a fast-growing environment, enjoy flexible scheduling within a branch network, and benefit from a comprehensive package including health coverage, PTO, and education assistance to support your