Digital Banking Concierge & Guest Experience Lead

Capital One; Oakton (VA); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Day 1 health benefits

Educational assistance

Matching 401(k) up to 7.5%

Paid time off

Paid parental leave

Mental health support

Back-up child or elder care

Job summary

Capital One in Oakton, VA is hiring a Branch Ambassador to be the welcoming face of our digital-era branch. You’ll balance hospitality with modern banking tools, guiding customers through mobile banking and payments while delivering precise transactions and friendly service.

You’ll thrive in a fast-paced environment, enjoy a flexible schedule within a community-focused space, and benefit from comprehensive health and education programs designed to support your growth.

Qualifications

• High School Diploma or GED required or equivalent.
• 1 year of Retail, Sales, or Customer Service experience required.
• Proficiency with basic digital tools and willingness to learn new systems.

Responsibilities

• Execute high-volume cash transactions with 100% accuracy while adhering to security and regulatory standards.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify customer needs and pair them with relevant digital tools or banking solutions.
• Greet customers and foster a welcoming, community-focused environment.

Skills

Customer service

Communication

Attention to detail

Adaptability

Curiosity

Education

High School Diploma or GED

Associate’s degree

Tools

G Suite

Job description

Capital One in Oakton, VA is hiring a Branch Ambassador to be the welcoming face of our digital-era branch. You’ll balance hospitality with modern banking tools, guiding customers through mobile banking and payments while delivering precise transactions and friendly service.

You’ll thrive in a fast-paced environment, enjoy a flexible schedule within a community-focused space, and benefit from comprehensive health and education programs designed to support your growth.