Digital Concierge Banker - Hospitality Meets Tech

Capital One; Tyler (TX); Hybrid; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical & dental coverage

Vision coverage

401(k) matching

Job summary

Capital One in Tyler, TX is seeking a Branch Ambassador who will be the heartbeat of our space, delivering warm, hospitality-focused service while guiding customers through digital tools like mobile banking and contactless payments.

You’ll handle high-volume cash transactions with accuracy, support branches within a 50-mile radius, and adapt to flexible schedules. A high school diploma and cash-handling experience are required, with opportunities for growth in a supportive, inclusive environment.

Qualifications

• Minimum 1 year in retail, sales or customer service.
• At least 6 months of cash handling experience.
• Strong communication and interpersonal skills.
• Willingness to learn and teach digital tools.

Responsibilities

• Support branches within a 50 mile radius, with occasional travel to nearby locations.
• Maintain flexible schedule including weekends as required.
• Attend mandatory training sessions.
• Assist with daily operations including cash handling and customer service.
• Move and stand for extended periods and lift up to 25 pounds.

Skills

Retail experience

Customer service

Cash handling

Education

High School Diploma, GED, or Equivalent Certification

Tools

G-Suite

Job description

Capital One in Tyler, TX is seeking a Branch Ambassador who will be the heartbeat of our space, delivering warm, hospitality-focused service while guiding customers through digital tools like mobile banking and contactless payments.

You’ll handle high-volume cash transactions with accuracy, support branches within a 50-mile radius, and adapt to flexible schedules. A high school diploma and cash-handling experience are required, with opportunities for growth in a supportive, inclusive environment.