Digital Banking Concierge & Hospitality Lead

Capital One; Bastrop (LA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

Education Assistance

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental Health resources

Back-up Child or Elder Care

Job summary

Capital One in Bastrop is hiring a Full Time Branch Ambassador to be the heartbeat of our space. You will blend hospitality with digital banking tools, helping customers with daily transactions, while guiding them through mobile and contactless options.

In this fast-paced role you anticipate needs, uphold security and compliance, and greet every guest as part of a community-focused experience. Training and growth are supported, with a flexible schedule and team collaboration.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• Process high-volume cash transactions with 100% accuracy, maintaining security and regulatory standards.
• Educate clients on mobile banking, remote deposits, and contactless payments.
• Identify customer needs and match them with digital tools or banking solutions.
• Provide hospitality and greet customers to create personalized service.
• Help branches within a 50-mile radius and support flexible scheduling.

Skills

Hospitality Heart

Tech Fluency

Precision and Detail

Adaptability

Curiosity

Education

High School Diploma / GED

Tools

G-Suite

Job description

Capital One in Bastrop is hiring a Full Time Branch Ambassador to be the heartbeat of our space. You will blend hospitality with digital banking tools, helping customers with daily transactions, while guiding them through mobile and contactless options.

In this fast-paced role you anticipate needs, uphold security and compliance, and greet every guest as part of a community-focused experience. Training and growth are supported, with a flexible schedule and team collaboration.