Digital Center Rep II — Multichannel Support

DuGood Federal Credit Union; Beaumont (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

DuGood Federal Credit Union is seeking a Digital Center Rep 2 at our Beaumont Eastex location. You will support members via phone and digital channels, handling transactions and resolving issues with clarity and efficiency.

This role requires prior banking or credit union experience, strong communication, and the ability to manage multiple conversations without compromising accuracy. A digital/call center background is a plus, as is a customer-focused mindset.

Qualifications

• Prior experience in a bank, credit union or similar financial environment required.
• Strong understanding of basic banking transactions and account services.
• Ability to manage a high volume of interactions without sacrificing accuracy.
• Clear, professional communication skills both verbal and written.
• Strong problem-solving skills and sound judgement.
• Attention to detail while keeping work moving efficiently.

Responsibilities

• Assist members through phone, chat, and other digital channels.
• Process transactions such as transfers, payments, and account updates.
• Research and resolve member concerns with accuracy and urgency.
• Help members understand products and guide them to the right solutions.
• Deliver consistent, high-quality experience across every interaction.

Skills

Banking experience

Customer service

Communication skills

Multi-tasking

Attention to detail

Problem solving

Job description

DuGood Federal Credit Union is seeking a Digital Center Rep 2 at our Beaumont Eastex location. You will support members via phone and digital channels, handling transactions and resolving issues with clarity and efficiency.

This role requires prior banking or credit union experience, strong communication, and the ability to manage multiple conversations without compromising accuracy. A digital/call center background is a plus, as is a customer-focused mindset.