Digital Service Center Rep - Member Solutions Pro

TBA Credit Union; Traverse City (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

TBA Credit Union in Traverse City, MI, is seeking a Digital Experience Representative to deliver outstanding member-focused service across phone, chat, and email channels. You will help members with deposits, transfers, and product information while maintaining security and privacy standards.

The role emphasizes accurate data handling and timely responses to inquiries. The position requires strong communication skills, proficiency in Microsoft Office, and the ability to work onsite at TBACU's

Qualifications

• Experience delivering courteous, prompt member service.
• Ability to handle multiple channels (phone, chat, email) efficiently.
• Proficient with Excel and accurate data entry.

Responsibilities

• Respond to member questions clearly and promptly per service standards.
• Process transactions and support member in electronic signing.
• Provide information on TBACU products and services.

Skills

Customer service

Communication

Excel

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

TBA Credit Union in Traverse City, MI, is seeking a Digital Experience Representative to deliver outstanding member-focused service across phone, chat, and email channels. You will help members with deposits, transfers, and product information while maintaining security and privacy standards.

The role emphasizes accurate data handling and timely responses to inquiries. The position requires strong communication skills, proficiency in Microsoft Office, and the ability to work onsite at TBACU's