Digital Banking Support Specialist II

Financial Partners Credit Union; Downey (CA); On-site; USD 21,000 - 31,000; Full time

Job summary

Financial Partners Credit Union in Downey, CA seeks an experienced Electronic Services Representative II to deliver excellent customer service and technical support for our digital banking platforms. The role focuses on helping customers with inquiries, guiding platform use, and resolving issues to ensure smooth electronic transactions.

The ideal candidate has 3+ years in customer service or tech support, strong communication, and proficiency with common office software and CRM/ticketing tools.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 3+ years in customer service or technical support in digital banking.
• Proficient with common office software and electronic service platforms.

Responsibilities

• Respond to inquiries via phone, email, or chat about electronic services.
• Assist customers with account setup, access issues, and transactions.
• Diagnose and troubleshoot issues; escalate as needed.
• Document interactions accurately in the service management system.
• Collaborate with IT and service teams to improve systems.
• Stay current with platform updates to provide accurate information.
• Maintain data security and comply with policies.

Skills

Customer service

Technical support

Communication skills

Multi-tasking

Attention to detail

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

CRM systems

Ticketing software

HDI ITIL certification

Job description

Financial Partners Credit Union in Downey, CA seeks an experienced Electronic Services Representative II to deliver excellent customer service and technical support for our digital banking platforms. The role focuses on helping customers with inquiries, guiding platform use, and resolving issues to ensure smooth electronic transactions.

The ideal candidate has 3+ years in customer service or tech support, strong communication, and proficiency with common office software and CRM/ticketing tools.