Digital Member Services Pro II - Chat & Video Support

Logix Federal Credit Union; California; On-site; USD 30,000 - 45,000; Full time

Job summary

Logix Federal Credit Union seeks a Digital Member Services Representative II to deliver exceptional multi-channel support (chat, video chat, email) to members and staff in a fast-paced contact center. You will troubleshoot sign-in issues, assist with online banking tools, and help optimize eServices usage.

The role requires 2–4 years in customer service, a 4-year degree preference, and strong typing and communication skills.

Qualifications

• Bachelor’s degree preferred
• 2–4 years of call center or customer service experience
• Strong typing and attention to detail

Responsibilities

• Provide chat, video chat, and email support to members and coworkers
• Resolve sign-in and navigation issues for members
• Support digital queues, Chatbot, Chat, SMS, Video, and email channels
• Mentor less experienced digital contact center staff
• Participate in system testing and quality assurance
• Report on eServices usage and secure messages volume

Skills

Typing 20-30 wpm

Attention to detail

Communication skills

Customer service

Fast-paced environment

Education

Bachelor's Degree

Tools

Microsoft Office

Internet browser

Job description

Logix Federal Credit Union seeks a Digital Member Services Representative II to deliver exceptional multi-channel support (chat, video chat, email) to members and staff in a fast-paced contact center. You will troubleshoot sign-in issues, assist with online banking tools, and help optimize eServices usage.

The role requires 2–4 years in customer service, a 4-year degree preference, and strong typing and communication skills.