Customer Experience Banking Advisor

M&T Bank; Westminster (MD); On-site; USD 28,000 - 47,000; Full time

Job summary

The Westminster, Maryland-based M&T Bank branch is seeking a Customer Service Teller to provide exceptional service to our Consumer and Business Banking customers. You will conduct transactions, educate customers on banking products, and guide them toward digital solutions while maintaining accuracy and compliance.

Key responsibilities include engaging customers, opening opportunities for referrals, handling daily branch operations, and supporting AML/KYC processes.

Qualifications

• Strong verbal communication skills and the ability to engage with customers effectively.
• Excellent interpersonal and relationship-building abilities for diverse client needs.
• Proven time management and prioritization skills in a fast-paced retail banking environment.
• Comfort with using digital banking tools and basic online systems.
• Education: High school diploma or equivalent (GED).

Responsibilities

• Educate customers and explain Consumer and Business Banking solutions.
• Engage customers and promote digital capabilities in interactions.
• Explain loan application criteria at a high level.
• Complete servicing tasks for customer relationships and identify cross-sell opportunities.
• Follow branch sales processes and provide customer-focused guidance.
• Proactively reach out to retain and grow Banking relationships.

Skills

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet proficiency

Education

High school diploma

Job description

The Westminster, Maryland-based M&T Bank branch is seeking a Customer Service Teller to provide exceptional service to our Consumer and Business Banking customers. You will conduct transactions, educate customers on banking products, and guide them toward digital solutions while maintaining accuracy and compliance.

Key responsibilities include engaging customers, opening opportunities for referrals, handling daily branch operations, and supporting AML/KYC processes.