Digital Banking Teller: Customer Experience & Transactions

M&T Bank Corporation; Buffalo (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank is seeking a customer-focused teller in Buffalo, NY who excels at providing service in person and via digital channels. You will handle transactions, assist customers with account needs, and identify opportunities to connect them with banking partners.

Qualified candidates will have a high school diploma or GED and at least 6 months of customer service experience, data entry, and cash handling. The role emphasizes accuracy, empathy, and risk-aware behavior in a fast-paced branch

Qualifications

• High school diploma or GED required with 6 months of customer service experience including data entry and cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to provide exceptional customer service.
• Well-organized with strong time management and prioritization.
• Proficient with internet user-level technology.

Responsibilities

• Provide exceptional service to branch customers and resolve routine problems promptly.
• Educate customers with digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers to address immediate needs.
• Balance and process customer transactions accurately and efficiently.
• Log and resolve customer complaints in the system and escalate when needed.
• Transition sales opportunities to banking partners and refer to appropriate specialists.
• Perform branch operational tasks (cash ordering, vault, ATM, wire transfers).
• Perform consumer AML/KYC activities and adhere to regulatory policies.
• Maintain compliance with internal controls and assist in risk management and fraud prevention.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet usage

Education

High school diploma or GED

Tools

None

Job description

M&T Bank is seeking a customer-focused teller in Buffalo, NY who excels at providing service in person and via digital channels. You will handle transactions, assist customers with account needs, and identify opportunities to connect them with banking partners.

Qualified candidates will have a high school diploma or GED and at least 6 months of customer service experience, data entry, and cash handling. The role emphasizes accuracy, empathy, and risk-aware behavior in a fast-paced branch