Digital Banking Teller: Customer Experience Pro

M&T Bank; Snyder (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Snyder, NY seeks a customer-service driven professional to support branch operations, greet customers, and process everyday transactions with accuracy. The role emphasizes digital demonstrations, self-service advocacy, and timely issue resolution in a fast-paced retail banking environment.

Ideal candidates have a high school diploma or GED with at least 6 months of experience, strong communication, and a proactive, organized approach.

Qualifications

• High school diploma or GED with at least 6 months of customer service experience.
• Proven verbal communication skills and strong interpersonal abilities.
• Well-organized and capable of managing multiple tasks.
• Comfort with data entry, cash handling and basic internet tools.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience.
• Educate customers via shoulder-to-shoulder digital demos; promote self-service.
• Greet customers in the lobby and address immediate needs.
• Balance and process customer transactions accurately per policy.
• Log and resolve customer complaints; escalate when needed.
• Transition sales opportunities to the appropriate banking partner.
• Handle branch operations (cash orders, vault, ATM, wires).
• Process account maintenance and AML/KYC related activities.
• Follow compliance/operational risk controls and support brand standards.

Skills

Customer Service

Data Entry

Cash Handling

Verbal Communication

Interpersonal Skills

Time Management

Prioritization

Internet Proficiency

Education

High School Diploma or GED

Job description

M&T Bank in Snyder, NY seeks a customer-service driven professional to support branch operations, greet customers, and process everyday transactions with accuracy. The role emphasizes digital demonstrations, self-service advocacy, and timely issue resolution in a fast-paced retail banking environment.

Ideal candidates have a high school diploma or GED with at least 6 months of experience, strong communication, and a proactive, organized approach.