Digital Banking Teller & Customer Experience Specialist

M&T Bank; Buffalo (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Buffalo, NY is seeking a Branch Customer Service Associate to enhance our in-branch experience through proactive service, cash handling, and support for digital channels. You will greet customers, answer questions, and resolve routine issues.

You will educate customers about self-serve options, balance transactions accurately, and escalate more complex needs to the appropriate banking partner while upholding policy and risk controls.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience, including data entry and cash handling.
• Excellent verbal communication and interpersonal skills.
• Well-organized with strong time management.
• Proficient with internet usage.

Responsibilities

• Provide exceptional customer service at the branch.
• Balance and process transactions accurately following policy.
• Guide customers to digital self-service options.
• Lobby management: greet customers and address needs.
• Log all customer complaints and escalate when needed.
• Assist with account services and AML/KYC related activities.

Skills

Verbal communication

Interpersonal skills

Exceptional customer service

Time management

Proficient with internet

Cash handling

Education

High school diploma or GED

Job description

M&T Bank in Buffalo, NY is seeking a Branch Customer Service Associate to enhance our in-branch experience through proactive service, cash handling, and support for digital channels. You will greet customers, answer questions, and resolve routine issues.

You will educate customers about self-serve options, balance transactions accurately, and escalate more complex needs to the appropriate banking partner while upholding policy and risk controls.