Branch Banking & Digital Experience Advisor

M&T Bank Corporation; Village of Williamsville (NY); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank Corporation is seeking a branch teller focused on exceptional customer service in Williamsville, NY. This role involves educating customers on Consumer and Business Banking solutions, promoting digital channels, processing transactions, and ensuring compliance with AML/KYC requirements.

Candidates should have a high school diploma, at least one year of retail sales or customer service experience, and strong communication skills to engage a diverse customer base.

Qualifications

• High school diploma or GED is required.
• Minimum 1 year of proven retail sales, call center, customer service, or telesales experience.
• Strong verbal and interpersonal skills; ability to handle difficult customer conversations.
• Proficiency with internet usage at an entry level.

Responsibilities

• Educate customers and explain banking features and benefits; make recommendations.
• Engage customers to use digital capabilities and bank with us.
• Follow the bank's sales process and provide customer-focused guidance.
• Handle customer transactions and complete servicing tasks at the branch.
• Assist with AML/KYC processes and refer opportunities to banking partners.

Skills

Customer service

Sales

Communication skills

Problem solving

Education

High school diploma or GED

Job description

M&T Bank Corporation is seeking a branch teller focused on exceptional customer service in Williamsville, NY. This role involves educating customers on Consumer and Business Banking solutions, promoting digital channels, processing transactions, and ensuring compliance with AML/KYC requirements.

Candidates should have a high school diploma, at least one year of retail sales or customer service experience, and strong communication skills to engage a diverse customer base.