Branch Teller & Digital Banking Specialist

M&T Bank; Middlebury (VT); On-site; USD 51,577,000 - 75,103,000; Full time

Job summary

M&T Bank in Middlebury, VT is seeking a customer‑service oriented teller to support daily branch operations and deliver a digital‑enabled, friendly experience to customers. You will process transactions, balance cash, and handle routine account needs with accuracy and care.

The ideal candidate has a high school diploma or GED and at least 6 months of customer service experience, plus strong verbal and interpersonal skills, organization, and basic tech proficiency.

Qualifications

• High school diploma or GED required; minimum 6 months of customer service experience.
• Strong verbal communication and interpersonal skills; proven ability to deliver friendly service.
• Excellent organization, time management, and prioritization abilities.
• Proficient with internet-based tools and basic technology.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities.
• Actively engage in lobby management, greeting customers and addressing immediate needs.
• Balance and process customer transactions accurately following Bank Policy.
• Take ownership of escalated account services issues until resolution; log complaints in the system.

Skills

Verbal communication

Interpersonal skills

Time management

Prioritization

Customer service

Bilingual

Education

High school diploma or GED

Job description

M&T Bank in Middlebury, VT is seeking a customer‑service oriented teller to support daily branch operations and deliver a digital‑enabled, friendly experience to customers. You will process transactions, balance cash, and handle routine account needs with accuracy and care.

The ideal candidate has a high school diploma or GED and at least 6 months of customer service experience, plus strong verbal and interpersonal skills, organization, and basic tech proficiency.