Customer Experience Teller (Digital & In-Branch)

M&T Bank; Springfield (VT); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank in Springfield, VT seeks a Branch Customer Service Associate to deliver exceptional service, balance transactions, and support daily branch operations. The role emphasizes empathy, digital fluency, and risk-aware decision making in a fast-paced retail banking environment.

Qualified candidates have a high school diploma or GED and at least 6 months of customer service experience, with strong communication, organization, and teamwork skills.

Qualifications

• High school diploma or GED and at least 6 months of customer service experience.
• Strong verbal communication skills.
• Interpersonal and exceptional customer service abilities.
• Well-organized with solid time management and prioritization.
• Proficient with internet-based tools.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively addressing the customer’s immediate needs.
• Accurately balance and process customer transactions following Bank Policy.
• Take ownership of escalated account services issues until resolution; log all customer complaints in the system.
• Transition identified sales opportunities and introduce to the appropriate banking partner.
• Complete branch-related operational activities (cash ordering, vault, ATM, wire transfers).
• Process customer/account maintenance accurately.
• Complete AML/KYC related activities.
• Adhere to compliance/operational risk controls and regulatory standards.
• Promote an environment that reflects the M&T Bank brand and a sense of belonging.
• Maintain internal control standards and address audit/regulator points.
• Complete other related duties as assigned.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Prioritization

Cash handling

Data entry

Bilingual

Education

High school diploma or GED

Job description

M&T Bank in Springfield, VT seeks a Branch Customer Service Associate to deliver exceptional service, balance transactions, and support daily branch operations. The role emphasizes empathy, digital fluency, and risk-aware decision making in a fast-paced retail banking environment.

Qualified candidates have a high school diploma or GED and at least 6 months of customer service experience, with strong communication, organization, and teamwork skills.