Digital Banking Teller & Customer Experience Specialist

mtb; Darien (CT); On-site; USD 29,000 - 44,000; Full time

Job summary

M&T Bank in Darien, Connecticut, seeks a Branch Service Associate to deliver exceptional customer service, handle transactions accurately, and support lobby management. You will balance cash, process account maintenance, and assist customers with digital banking solutions in a fast-paced branch environment.

The role emphasizes data entry accuracy, compliance with banking policies, and teamwork with banking partners to resolve issues and improve customer experience.

Qualifications

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience
• Proven verbal communication skills
• Proven interpersonal skills
• Proven ability to demonstrated exceptional customer service
• Well-organized
• Proven time management skills
• Proven prioritization skills
• Proficient with internet user-level technology

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need
• Accurately balance and process customer transactions efficiently following Bank Policy
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system
• Transition identified sales opportunity and provide introduction to appropriate banking partner
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities)
• Process customer/account maintenance accurately
• Complete Consumer AML/BSA/KYC related activities
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
• Promote an environment that supports belonging and reflects the M&T Bank brand
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
• Complete other related duties as assigned

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Data entry

Cash handling

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank in Darien, Connecticut, seeks a Branch Service Associate to deliver exceptional customer service, handle transactions accurately, and support lobby management. You will balance cash, process account maintenance, and assist customers with digital banking solutions in a fast-paced branch environment.

The role emphasizes data entry accuracy, compliance with banking policies, and teamwork with banking partners to resolve issues and improve customer experience.