Digital Banking Teller: Customer Experience & Transactions

M&T Bank; West Haven (CT); On-site; USD 26,174 - 39,729; Full time

Job summary

M&T Bank is seeking a Customer Service Representative in West Haven, Connecticut. The role focuses on delivering exceptional service through digital engagement and customer interactions, ensuring compliance with regulations, and addressing customer needs effectively.

The ideal candidate should have a high school diploma and at least 6 months of customer service experience. They will engage in various operational activities and maintain customer satisfaction while fostering the M&T Bank brand.

Qualifications

• Minimum of 6 months customer service experience required.
• Proven ability to demonstrate exceptional customer service.
• Proficient with internet user-level technology.

Responsibilities

• Provide exceptional service to branch customers.
• Process and balance customer transactions accurately.
• Educate customers on self-service opportunities.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Digital fluency

Education

High school diploma or equivalent (GED)

Job description

M&T Bank is seeking a Customer Service Representative in West Haven, Connecticut. The role focuses on delivering exceptional service through digital engagement and customer interactions, ensuring compliance with regulations, and addressing customer needs effectively.

The ideal candidate should have a high school diploma and at least 6 months of customer service experience. They will engage in various operational activities and maintain customer satisfaction while fostering the M&T Bank brand.