Digital Banking Teller - Customer Experience Pro

M&T Bank Corporation; Darien (CT); On-site; USD 29,000 - 44,000; Full time

Job summary

M&T Bank Corporation in Darien, CT is seeking a customer‑focused branch associate to deliver exceptional service, process transactions, and support daily operations. You will greet customers, balance cash, and resolve routine issues while upholding Bank Policy and risk controls.

The role requires strong communication, data entry accuracy, and the ability to guide customers to self‑service options. AML/KYC tasks and escalation handling may be required.

Qualifications

• High school diploma or GED and prior customer service exposure.
• Proven verbal communication and interpersonal skills.
• Ability to balance cash transactions accurately and log activities.
• Proficiency with internet and basic software tools.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience.
• Balance and process customer transactions following Bank Policy.
• Engage customers, identify needs, and refer to appropriate banking partner.
• Handle escalated account issues until resolution and log complaints.
• Assist with branch operations and basic AML/KYC related activities.

Skills

Customer service

Verbal communication

Interpersonal skills

Cash handling

Data entry

Time management

Prioritization

Internet skills

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank Corporation in Darien, CT is seeking a customer‑focused branch associate to deliver exceptional service, process transactions, and support daily operations. You will greet customers, balance cash, and resolve routine issues while upholding Bank Policy and risk controls.

The role requires strong communication, data entry accuracy, and the ability to guide customers to self‑service options. AML/KYC tasks and escalation handling may be required.