Teller - Digital Engagement & Transactions

mtb; Fairfield (CT); On-site; USD 29,000 - 43,000; Full time

Job summary

M&T Bank in Fairfield, CT seeks a branch customer service associate to provide exceptional in-person support and transaction processing. The role emphasizes empathy, digital fluency, and a client-centric approach in a fast-paced branch environment.

Requirements include a high school diploma and at least 6 months of customer service experience, strong communication, and the ability to manage multiple tasks while maintaining compliance and risk controls.

Qualifications

• High school diploma or equivalent and minimum of 6 months customer service experience
• Proven verbal communication skills
• Proven interpersonal skills
• Proven ability to demonstrated exceptional customer service
• Well-organized
• Proven time management skills
• Proven prioritization skills
• Proficient with internet user-level technology

Responsibilities

• Adhere to customer service standards and deliver a differentiated experience by understanding needs
• Educate customers through digital demonstrations and identify self-service opportunities
• Engage in lobby management and address immediate customer needs
• Balance and process customer transactions following Bank Policy
• Own escalated account service issues and log complaints accurately
• Transition sales opportunities to appropriate banking partner
• Perform branch operational tasks (cash orders, vault, ATM, wire transfers)
• Handle consumer AML/KYC related activities and compliance
• Promote M&T Bank brand and maintain internal controls
• Assist with other duties as assigned

Skills

Verbal communication

Interpersonal skills

Exceptional customer service

Time management

Organization

Cash handling

Bilingual

Internet proficiency

Education

High school diploma or GED

6 months customer service experience

Job description

M&T Bank in Fairfield, CT seeks a branch customer service associate to provide exceptional in-person support and transaction processing. The role emphasizes empathy, digital fluency, and a client-centric approach in a fast-paced branch environment.

Requirements include a high school diploma and at least 6 months of customer service experience, strong communication, and the ability to manage multiple tasks while maintaining compliance and risk controls.