Digital Banking Teller & Customer Experience Champion

M&T Bank Corporation; Town of Arcade (NY); Presencial; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

Arcade, NY-based M&T Bank Corporation is seeking a Customer Service Associate to deliver exceptional in-branch experiences. You will balance transactions and handle account maintenance, while guiding customers through digital demos and self-service options.

You will greet customers, address needs, log complaints, and escalate where necessary, ensuring compliance with AML/KYC processes and bank policies. The role requires strong communication and organizational skills.

Formación

• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized.
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.

Responsabilidades

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations.
• Identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML/KYC-related activities.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain internal control standards and address audit points with regulators as applicable.
• Complete other related duties as assigned.

Conocimientos

Verbal communication

Interpersonal skills

Customer service

Organizational skills

Time management

Prioritization

Internet proficiency

Educación

High school diploma or GED

Bilingual (branch needs)

Descripción del empleo

Arcade, NY-based M&T Bank Corporation is seeking a Customer Service Associate to deliver exceptional in-branch experiences. You will balance transactions and handle account maintenance, while guiding customers through digital demos and self-service options.

You will greet customers, address needs, log complaints, and escalate where necessary, ensuring compliance with AML/KYC processes and bank policies. The role requires strong communication and organizational skills.